FAQ (FREQUENTLY ASKED QUESTIONS)

Shipping and Delivery

How long does it take to receive an order from Valentina Costanzo Gioielli? 

Standard shipping in Italy usually takes 2-4 business days, while express shipping is delivered in 24-48 hours.

How much does shipping cost? 

Standard shipping in Italy costs €4.90.

Do you offer free shipping?

Yes, standard shipping is free for all orders of €99 or more within the national territory.

Do you also ship internationally and how much does it cost?

Yes, we ship throughout Europe; international shipping is always a paid service, and costs, as well as delivery times (which vary from 4 to 7 business days), depend on the destination country and are calculated at checkout.

Materials and Jewelry Care

Are Valentina Costanzo jewels water-resistant? 

Our pieces are designed to accompany you in your everyday life thanks to high-quality, water-resistant materials, intended to keep their extraordinary shine intact and last over time.

Do the jewels risk discolouring with perfume or creams?

To best preserve the shine and longevity of the plating, we recommend avoiding direct contact with perfumes and creams, and storing the jewelry in its special case when you are not wearing it.

Are Valentina Costanzo jewels hypoallergenic?

Absolutely yes, all our jewelry and gems are strictly hypoallergenic and nickel-free, ideal even for the most sensitive skin and compliant with European safety regulations.

Returns, Exchanges and Warranty

Can I return a piece of jewelry if it doesn't meet my expectations? 

We accept returns within 14 days of receiving the package, provided that the jewelry is intact, unworn, and in its original Valentina Costanzo branded packaging.

How can I request an exchange or a refund?

You can start the return process quickly and easily directly from our dedicated page by entering your order number and email address.

Is there a warranty on the products? 

Every Valentina Costanzo creation has a 6-month warranty that covers any manufacturing defects.

Payments and Orders

Which payment methods do you accept? 

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment payments via Klarna.

Can I change or cancel my order after I have completed it?

You can change or cancel your order within 1 hour of completion by promptly contacting our customer service via chat or email.