Refund policy

30-DAY RETURN POLICY

Our 30-day return policy means that you have 30 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. It must not have been worn or used, must still have all its tags attached, and must be in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at costanzogioielli@gmail.com. Returns must be sent to the following address: costanzogioielli@gmail.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at costanzogioielli@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item. This will allow us to assess the issue and resolve it.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as perishable goods (for example, food, flowers or plants), custom-made products (for example, special orders or personalised items), and personal care products (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or gift cards.

EXCHANGES

The quickest way to ensure that you receive the item you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-DAY COOLING-OFF PERIOD FOR THE EUROPEAN UNION

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide any justification. As stated above, the item must be in the same condition in which you received it. It must not have been worn or used, must still have all its tags attached, and must be in its original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically receive the refund through your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at costanzogioielli@gmail.com.

RETURN POLICY

If you are not completely satisfied with your purchase, you can request a return by emailing costanzogioielli@gmail.com.

In accordance with Italian Legislative Decree 206/2005, you have the right to return any item to Valentina Costanzo Gioielli & Gemme within 14 calendar days from the date on which the package was delivered.

For a return request to be accepted, the products must strictly meet the following requirements:

The piece of jewellery must be intact and free from defects, imperfections or any signs of use.

The item must be returned in its original packaging, including its pouch, inside carefully sealed outer packaging.

PERSONALISED CREATIONS

Personalised jewellery is made especially to order following a consultation with Valentina and is created as a unique, custom-made piece. Consequently, exchanges or refunds are not accepted for this category of products, unless the item has manufacturing defects or contains errors made by us.

If you notice any issues or errors in the personalisation, please notify us within 48 hours of receiving the item by emailing costanzogioielli@gmail.com and attaching a detailed photograph of the defect.

REFUND PROCEDURE

Once we receive the package, we will inspect the condition of the jewellery. The refund will be processed on the day following the inspection, generally within 4–5 business days of receipt.

The refunded amount will be equal to the value of the product purchased, excluding shipping costs.

Return shipping costs are entirely the responsibility of the customer. The return shipment must take place within the same country in which the original order was delivered.

The package must be sent using a courier that provides a trackable shipping service, and the tracking number must be sent to us by email.

Valentina Costanzo Gioielli & Gemme will not be responsible for shipments that are lost or not delivered to our premises. We will not manually collect packages from post offices or collection points. In such circumstances, it will not be possible to issue a refund.

We reserve the right to reject returns that have not been agreed upon in advance or that fail to comply with any of the conditions stated above.

EXCHANGE REQUESTS

Would you like to exchange your item? Email costanzogioielli@gmail.com and provide the following information:

Customer’s full name

Order identification number

Details of the product being returned, including a description of any issue

Details of the new piece of jewellery you would like to receive as a replacement